Policies & Procedures

Ordering

Orders may be placed online, over the phone, faxed, or e-mailed
Phone: 517-849-9272
Fax: 517-849-2251
E-mail: orders@mackbrush.com

Payment Methods

When purchasing online we accept Discover, Mastercard, Visa, Amex, and PayPal.

Shipping

Products will be shipped within one to two business days. Shipments are sent out during normal business days (Monday-Friday). The below freight policies are based on online orders only. We have a minimum order policy of $25.00. Any orders less than $25.00 will incur a $5.00 handling charge. Prepaid freight on any order over $50.00 excluding paint. Prepaid freight on any order containing paint is over $100.00. All orders containing paint with be shipped via UPS and all orders excluding paint will be shipped USPS Priority Mail.

Order Inquiries

To inquire about your order, call us at 517-849-9272 or e-mail at orders@mackbrush.com.

Andrew Mack & Son Returns & Guarantees

Andrew Mack offers a 30-day money back guarantee on every product we sell. If you are not satisfied with any of our products, you may return the unused product within 30 days of purchase for a refund, minus shipping costs. Customers are responsible for return shipping costs. If you receive a defective product it will be replace with a new one. We ask that the defective product is pictured and sent to orders@mackbrush.com.

Office Hours

Monday – Friday 9:00 AM to 4:30 PM EST, for orders and questions. On Saturday and Sunday, call us at 517-849-9272 to leave a message. You may also e-mail us at orders@mackbrush.com or info@mackbrush.com. We will return your call or e-mail as soon as possible.